Privacy Policy
Tanzania Safari Experience
Africa TS Experience Limited
Last Updated: June 2026
1. Introduction
Tanzania Safari Experience (“we,” “our,” or “us”) is operated by Africa TS Experience Limited. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a safari quotation, communicate with us, or book our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- WhatsApp number
- Country of residence
- Travel dates
- Number of travelers
- Safari preferences
- Special requests provided voluntarily
Booking Information
- Passport information when required for flights or permits
- Emergency contact details
- Accommodation preferences
- Flight details provided by you
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Respond to safari inquiries
- Prepare quotations and itineraries
- Process bookings
- Arrange accommodations, transport, flights, and activities
- Communicate regarding your safari
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and unauthorized activities
We will only use your information for legitimate business purposes.
4. Sharing Your Information
We do not sell customer data.
We may share information with trusted third parties when necessary to deliver your travel services, including:
- Lodges and hotels
- National parks and authorities
- Airlines and charter operators
- Ground transportation providers
- Payment processing providers
- Government agencies where legally required
Only information necessary for service delivery will be shared.
5. Marketing Communications
We may contact you regarding:
- Your inquiry
- Safari updates
- Travel-related information
You may request to stop receiving marketing communications at any time.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
However, no internet transmission or storage system can be guaranteed 100% secure.
7. Data Retention
We retain personal information only as long as necessary for:
- Providing services
- Legal obligations
- Accounting requirements
- Resolving disputes
After this period, information may be securely deleted.
8. Cookies
Our website may use cookies and analytics tools to improve user experience and website performance.
You may disable cookies through your browser settings, although some website features may not function properly.
9. International Data Transfers
Because travel services involve international customers and suppliers, your information may be processed in countries outside your country of residence.
By using our services, you consent to such transfers where necessary for service delivery.
10. Your Rights
Subject to applicable laws, you may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of information where legally permissible
- Restriction of certain processing activities
Requests may be submitted using the contact details below.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective upon publication on our website.
13. Contact Information
Tanzania Safari Experience
Africa TS Experience Limited
📍 Mianzini, Arusha, Tanzania
📞 +255 677 889 960
📱 WhatsApp: +255 740 842 892
📧 info@tanzaniasafariexperience.com
🌐 https://tanzaniasafariexperience.com
Booking, Cancellation & Refund Policy
Tanzania Safari Experience
Africa TS Experience Limited
Last Updated: June 2026
1. Booking Confirmation
A booking is considered confirmed only after:
- Receipt of the required deposit or full payment; and
- Written confirmation from Tanzania Safari Experience.
Availability is not guaranteed until confirmation is issued.
2. Payments
Payments may be made through approved payment methods provided by Tanzania Safari Experience.
Any bank charges, transfer fees, currency conversion fees, or payment processing fees remain the responsibility of the traveler unless otherwise agreed in writing.
3. Cancellation by Traveler
All cancellation requests must be submitted in writing via email.
Cancellation charges may apply as follows:
More than 60 days before arrival
Refund of payments received, less unrecoverable expenses and transaction fees.
31–60 days before arrival
Up to 50% cancellation fee may apply.
15–30 days before arrival
Up to 75% cancellation fee may apply.
14 days or less before arrival
Up to 100% cancellation fee may apply.
Actual refund amounts may vary depending on supplier cancellation policies and non-refundable services already secured.
4. Non-Refundable Costs
Certain expenses may be non-refundable, including:
- Park permits
- Conservation fees
- Domestic flights
- Charter flights
- Hotel deposits
- Visa fees
- Travel insurance
- Special permits
Third-party supplier rules may override standard refund schedules.
5. Changes Requested by Travelers
Changes to itineraries after confirmation may result in:
- Additional charges
- Supplier penalties
- Fare differences
- Accommodation rate changes
We will notify travelers of any applicable costs before proceeding.
6. Cancellation by Tanzania Safari Experience
We reserve the right to cancel or modify arrangements due to:
- Force majeure events
- Government restrictions
- Safety concerns
- Natural disasters
- Severe weather
- Circumstances beyond our reasonable control
Where possible, alternative arrangements or future travel credits may be offered.
7. Force Majeure
Tanzania Safari Experience shall not be liable for delays, cancellations, losses, injuries, or additional expenses resulting from events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Epidemics or pandemics
- Government actions
- Political unrest
- Airline disruptions
- Road closures
- Extreme weather
Refunds in such circumstances will depend on amounts recoverable from suppliers.
8. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travelers.
Travel insurance should ideally cover:
- Medical emergencies
- Trip cancellation
- Flight delays
- Lost baggage
- Emergency evacuation
9. Limitation of Liability
Tanzania Safari Experience acts as a tour operator coordinating services provided by independent suppliers.
To the fullest extent permitted by law, Tanzania Safari Experience shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from travel services, supplier actions, delays, weather conditions, wildlife sightings, or events beyond our control.
Nothing in this policy excludes liability where exclusion is prohibited by applicable law.
10. Governing Law
These terms shall be governed by the laws of the United Republic of Tanzania.
Any disputes shall be subject to the jurisdiction of the competent courts of Tanzania.
Contact Information
Tanzania Safari Experience
Africa TS Experience Limited
WhatsApp: +255 740 842 892
Phone: +255 677 889 960
Website: https://tanzaniasafariexperience.com